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SUSTAINABILITY

VERIFIED RESPONSIBLE LUXURY

At The Palace, a Luxury Collection Hotel, Madrid, sustainability is a core operational commitment verified by recognized international standards. With a heritage dating back to 1912, we evolve responsibly by protecting the environment and supporting our community through independent, third-party audited practices.

Our daily hospitality model integrates certified environmental management, resource efficiency, and circular economy principles to ensure a high-quality guest experience with a rigorously monitored environmental performance.

EFFICIENCY, RESPONSIBILITY, IMPACT

EFFICIENCY, RESPONSIBILITY, IMPACT

Our strategy optimizes energy and water usage through technical frameworks verified by BREEAM and ISO 14001 standards, ensuring luxury comfort alongside resource efficiency.

We implement structured waste management with monthly audited recycling protocols. Furthermore, we partner with verified suppliers to favor certified products and local sourcing monitored under our Green Key framework.

Recognized Standards & Certifications

VERIFIED SUSTAINABILITY EXCELLENCE


Sustainability is actively integrated into every guest experience at The Palace Hotel, Madrid. We systematically reduce our environmental footprint through smart climate control and resource-efficient infrastructure. Through our “Make a Green Choice” program, guests can choose to opt out of daily housekeeping, minimizing water and energy usage in strict alignment with our Green Key certified operational guidelines *.

As part of Marriott International, our local efforts contribute to a verified global framework for sustainable hospitality. We operate in alignment with the measurable carbon reduction, responsible sourcing, and community impact targets detailed under the Marriott International Serve 360 Platform.
 

 *  Certificates and registration details for BREEAM, ISO 14001, and Green Key are active, periodically audited, and available upon request at our front desk.

BREEAM Certification

BREEAM Certification


Our BREEAM In-Use certification validates the environmental performance of our historic building infrastructure. It verifies our technical efficiency in resource management, sustainable asset operations, and high-performance thermal insulation across our architectural structures.

ISO 14001 Certification

ISO 14001 Certification


This certification recognizes our structured Environmental Management System (EMS) embedded across all hotel operations. It ensures that our daily workflows, service protocols, and resource tracking undergo continuous third-party audits to systematically mitigate operational impacts.

Green Key Certification

Green Key Certification


The international Green Key award strictly verifies our compliance with global sustainable tourism standards across 13 operational areas, including water conservation, waste separation, and green procurement. Our property operates under audited guidelines, achieving 95% compliance in mandatory criteria and 97% in optional criteria.

VERIFIED WATER CONSERVATION
VERIFIED WATER CONSERVATION

Water Efficiency

Through our strict environmental management framework, resource monitoring is integrated into our infrastructure. At least 75% of our guest room faucets operate at a maximum flow rate of 5 liters per minute, and our standard showers are optimized to not exceed 9 liters per minute. These localized technical specifications ensure a premium luxury experience while strictly reducing overall water consumption under monitored third-party standards.

CERTIFIED SUPPLY CHAIN & CIRCULAR OPERATIONS
CERTIFIED SUPPLY CHAIN & CIRCULAR OPERATIONS

SUPPLY CHAIN

We extend our environmental criteria to procurement and daily operations. At least 75% of our daily cleaning products hold official Eco-labels, while operational papers are chlorine-free or eco-labeled. We partner with companies committed to verified CSR standards and source linens through Frette’s Corporate Responsibility Program. Our external laundry provider is located just 13 km from the hotel, reducing transport emissions.

SMART ENERGY
SMART ENERGY & DIGITAL DECARBONIZATION

ENERGY EFICIENCY

The Palace Hotel, Madrid operates with 100% renewable electricity, energy-efficient appliances, LED lighting and motion sensors to reduce resource waste. Guest rooms feature automated climate control, adjusting after 30 minutes of vacancy, while smart sensors deactivate air conditioning when windows are opened. Our ALICE digital management tool also reduces paper use across front-desk and concierge operations.

HERITAGE PRESERVED, FUTURE DESIGNED

HERITAGE PRESERVED, FUTURE DESIGNED

Our recent renovation project reflects a practical commitment to circularity and the preservation of our historic identity. Wherever possible, original materials such as marble, decorative elements, and furniture have been carefully restored and reintegrated into the new design, maintaining the character and legacy of the hotel.

As part of our social responsibility, we've donated a significant portion of our furniture and fittings to organizations like SOS Children's Villages and the Ronald McDonald Foundation, extending the life of these materials and creating measurable social impact.

To ensure continuous improvement, we utilize lifecycle and carbon impact assessments to analyze the environmental footprint of our spaces. These metrics guide our local operational efficiency, and we support them with practical solutions, such as on-site water bottling systems that reduce transport emissions in line with the Marriott International Serve 360 sustainability framework.

 

Disclaimer


The environmental performance claims described on this website are backed by active official certifications and periodic independent audits. The property holds the BREEAM In-Use certification, ISO 14001 certification, and the international Green Key award (achieving 95% compliance in mandatory criteria and 97% in optional criteria under the program framework). Detailed technical data reflects the current audited period. For further inquiries or access to public certification records, please contact us.
 

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