Frequently Asked Questions

Check-in is available from 3:00 PM, and check-out must be completed by noon. If you wish to modify these times, we recommend contacting our reception team in advance so that we may provide you with options, subject to availability.

Should you wish to extend your stay, we are happy to offer a late check-out, subject to room availability and an additional fee. We recommend making this request in advance to ensure availability.

We offer the possibility of early check-in, subject to room availability. To ensure we can meet your request, we kindly recommend reaching out to our reception team before your arrival.

Modifications to a confirmed reservation can be processed, aligned with availability and the applicable rate conditions. Our team will be delighted to assist you with any changes you wish.

The cancellation policy depends on the type of rate applied to your reservation. We recommend reviewing the specific terms and conditions at the time of confirmation to understand the exact cancellation or modification conditions.

Our hotel offers an exclusive parking service, which is assigned based on availability at the time of arrival. Prior reservation is not necessary. Rates are 10€ per hour, 40€ per day, and 280€ per week.

For your convenience, we recommend using private transportation, such as a taxi or private car, which will take you directly to the hotel in approximately 30 minutes. If you prefer, we can arrange the reservation of this private transportation service for you. To make a reservation, we kindly ask you to contact our reception team at [email protected] or our concierge team at [email protected]. Alternatively, you may opt for public transportation. The airport has a metro station (Line 8) that connects directly to the "Nuevos Ministerios" station, where you can transfer to other lines to reach "Gran Vía" or "Banco de España," just a short walk from the hotel. We would also be delighted to provide you with additional information on the best available public transportation options based on your preferences.

Our concierge service is at your disposal to provide personalized recommendations for trusted car rental agencies. We will be delighted to offer you the best options based on your needs.

Free Wi-Fi access is available throughout the hotel, including in the rooms, common areas, and restaurants. We ensure a fast and secure connection during your stay.

We offer laundry and ironing services, available for an additional charge. These services are carried out quickly and professionally to ensure your comfort.

The hotel offers interconnected rooms, ideal for families or groups wishing to stay close to each other during their stay. These rooms are designed to offer a comfortable and private experience.

The hotel has been thoughtfully designed to ensure accessibility for all our guests, offering adapted rooms and common areas to ensure a comfortable and safe stay for guests with reduced mobility.

The hotel permits one pet per room, at no additional charge. However, to ensure the comfort of all our guests, we have a specific pet policy that must be adhered to, which can be reviewed at the reception.

Access to our fitness center facilities is free for all our guests. You can enjoy these facilities at no additional cost during your stay. Special treatments are offered on request.

The hotel offers a free luggage storage service, allowing you to securely store your belongings before check-in or after check-out, so you can enjoy the city with complete freedom.

The hotel offers special menus tailored to various dietary needs, such as vegetarian, gluten-free, and lactose-free options. Our restaurant team will be delighted to personalize your dining experience according to your preferences.